BEFORE you contact us, here are some answers to common questions :)
When will I receive my tracking number?
- You will usually receive your tracking number within 1 to 2 days.
Why isn't my tracking number working?
- It may take up to 5 days for your tracking number to activate once you receive it.
What is the exchange/return policy?
- We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
Here you can ask any questions, send a love letter or tell us if something’s wrong with your order. Use this form to reach us, in most cases we respond in 2-5 hours. If you are representing a person or a company that wants to work with us or cooperate, please, write at support@urbanbayz.com
